Order processing time: Within 24 hours

Order Transit Time: We use shipping carriers that typically take 4-7 business days in transit (excludes holidays and weekends).

Note: Shipping times noted on the checkout page are transit times only! Processing time is not included in the shipping carrier estimates.

Yes. Upon shipment, you will be notified by email or SMS with a tracking number for your order.

No, if an order contains an item that is on back order or out of stock, the entire order will be held until the missing item(s) is back in stock. In some cases it may notify you while you place the order that the item is out of stock.

Please take photos of the outer package, the inside of the package and the contents in the package and contact us immediately.

Unless otherwise authorized in advance, refused or returned packages will incur a 20% restocking fee.

If, for some reason, your product arrives broken or damaged, please contact us immediately. Please be sure to notify us of any defect within 1-2 days of receiving your order, as anything outside this timeframe may no longer be valid for resolution.

If, for some reason, your shipment does not arrive, please contact us immediately. Please be sure to notify us of any issue within 7 days of the estimated delivery date, as anything outside of this timeframe may no longer be valid for resolution.

No, shipping cost will not be refunded in any instance, unless it is refunded to us by the shipping carrier. If a portion is refunded by the shipping carrier, we will refund only what is returned to us by the shipping carrier.

If your package is returned to us because it is refused, undeliverable to the address provided at checkout, it is not picked up when a notice is left, etc., the "return" will be handled in the same way all returns are handled.

If you would like to have the package shipped again, we will invoice you for the shipping costs to re-ship your item and once the invoice is paid, we will attempt shipping again.

Currently, we ship to the USA, Canada and other International locations upon request. If you would like to discuss shipping to your country, please contact us and we will see if arrangements can be made.
Any and all taxes, duties, fees, or other country-specific requirements for delivery of your parcel are solely the responsibility of the buyer. We do not pay taxes, duty fees, etc. that are imposed by your country.

NOTE: Once the package leaves us, we have no control over carrier delays. Please be sure to include Shipping Protection when you place your order as many packages have been lost or terribly delayed when shipping internationally. We apologize for the inconvenience.

For security reasons, orders may require a signature on delivery for any of the following circumstances:

Order value exceeds $200
Order contains a discontinued item
Order contains an item that is difficult to replace for any reason
The order’s shipping address has previously had delivery issues
Route insurance coverage was declined